Terms & Conditions

Online Purchases

Customers who’ve purchased goods online have a 30 day grace period whereby they can return the goods at their own costs for an on-line credit and not incur a re-stocking fee.
Returns of faulty items will only be accepted with original receipt of purchase.

Returns Policy

We do not refund if you simply change your mind. We will however provide an in-store credit when an original receipt is produced. Items returned not in their original packaging will incur a 40% reduction in the refund value of each claim.

Returns and Warranty Claims

Customers wishing to return items for a credit or repair under warranty claim must supply a Wide World Of Lights Receipt as proof of purchase. Where possible access is available, warranty claims must be lodged online through the company’s website under Warranties.

American Express & Diners

Customers wishing to pay by American Express or Diners Club Card will be charged a merchant transaction fee of 2.5%.

Orders

Wide World Of Lights endeavours to complete orders not in stock within 7-10 working days. However as we are reliant on suppliers and not in control of their transport or product line this period can extend depending on these factors. It is the policy of Wide World Of Lights to contact our customers and inform them of any delays outside the estimated time quoted. If an item is on back order through our supplier networks we will contact the customer as soon as possible to inform of the extended delay and re-estimate the time of arrival

Delivery

Orders will be dispatched out of Wide World Of Lights Currimundi head office within 7-10 business days of receiving full receipt of payment for the order. Delivery then varies depending on the location to which the goods are travelling. Wide World Of Lights provides preferred freight partners through which track & trace services are provided.

Order Cancellations

A 15% restocking fee on the amount of the goods ordered is applicable to all cancellations unless the items was purchased within 30 days.